Refund Policy

Effective date: 6 June 2026

1. Who you are buying from (Paddle as Merchant of Record)

Tungsten People sells its subscriptions through Paddle.com, who acts as our Merchant of Record (authorised reseller and seller of record). This means:

• Paddle is the seller on your receipt and the party that charges you, handles taxes, and processes any refund.
• Tungsten People licenses the service to you and provides the product and support.
• Paddle's own Buyer Terms and Refund Policy apply to your transaction. This Refund Policy sets out Tungsten People's stance and operates alongside Paddle's terms.

In practice, refund requests are handled through Paddle. You can request a refund directly via Paddle (see Section 8), or you can contact us at hello@tungstenpeople.com and, where appropriate, we will arrange the refund with Paddle on your behalf. Any refund that is issued is paid back through Paddle to your original payment method.

2. The free tier

Our free tier requires no payment and involves no charge. This Refund Policy concerns paid subscriptions only. Nothing in this policy applies to free access.

3. How subscriptions, renewals and cancellation work

• Paid subscriptions are sold per exam course and renew automatically each month until you cancel.
• You can cancel at any time. Cancellation stops future renewals.
• When you cancel, you keep access until the end of the current paid period. Your subscription is not cut off immediately.
• We do not give partial-month or pro-rata refunds for the current period as a matter of course. Cancelling part-way through a paid month does not entitle you to a refund of that month.

You can cancel from your account, or through Paddle, or by emailing hello@tungstenpeople.com. We recommend cancelling before your next renewal date to avoid being charged for a further month.

4. What we do not refund

Except where a statutory right applies (see Section 6) or we choose to make a goodwill refund (see Section 7), the following are not grounds for a refund:

• Non-use. Not logging in, not studying, or not using features you paid for.
• Exam outcome. Tungsten People is an educational tool with no guaranteed result. We do not refund because you did not pass, did not sit, or were unhappy with your exam result. Your performance depends on many factors outside our control.
• Change of mind after access has begun, beyond any statutory withdrawal right described below.
• Forgetting to cancel before a renewal, except as a possible goodwill matter under Section 7.

5. Digital content supplied immediately

Tungsten People is an online service and digital content that is made available to you immediately once you subscribe. To give you instant access, we provide the service before any cancellation period would otherwise end. This affects your statutory withdrawal right, as explained next.

6. Your 14-day right of withdrawal (EU, EEA, UK and similar)

If you are a consumer in the EU, the EEA, the United Kingdom, or another country with comparable rules, you normally have a 14-day right to withdraw (cancel) from a distance contract for digital content or services, for any reason, and receive a refund.

Important: this right can be lost once supply has begun. Because our service is supplied immediately, when you subscribe and start using Tungsten People you are asked to, and you do, the following:

• Give your express consent for us to begin supplying the digital content and service immediately, before the 14-day withdrawal period has ended; and
• Acknowledge that, once supply has begun, you lose your 14-day right of withdrawal for that purchase.

This is the standard digital-content waiver permitted under EU and UK consumer law. In plain terms: if you start using the service within the 14-day period, you will not be entitled to a withdrawal refund for that subscription period. If you subscribe but have not yet started using the service and you are within the 14-day window, your statutory withdrawal right still applies and you may request a refund through Paddle.

This section does not limit any non-waivable rights you have under your local law.

7. Goodwill and discretionary refunds

Even where you are not entitled to a refund, Tungsten People (working with Paddle) may choose, at its sole discretion, to issue a full or partial refund as a goodwill gesture. This is not an entitlement and is decided case by case. Situations where we may do so include:

• A duplicate or accidental charge.
• An accidental renewal reported promptly after it was charged, where you have not made meaningful use of the new period.
• A genuine technical fault that prevents you from accessing the service and that we are unable to resolve within a reasonable time.

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.

8. How to request a refund or cancel

You can request a refund or cancel in any of these ways:

• Through your account with Tungsten People (for cancellation of future renewals).
• Through Paddle, using the receipt or invoice email you received, or via Paddle's buyer support.
• By emailing us at hello@tungstenpeople.com.

To help us handle your request quickly, please include:

• The email address used to subscribe;
• The Paddle order or receipt number (from your receipt email);
• The date and amount of the charge; and
• A short description of the issue (for example, duplicate charge or technical problem).

We aim to acknowledge refund requests within a reasonable time (typically a few business days). Where a refund is approved, Paddle issues it to your original payment method; the time for the funds to appear depends on your bank or card provider.

9. Chargebacks

If you have a problem with a charge, please contact us first at hello@tungstenpeople.com, or contact Paddle, before opening a chargeback or payment dispute with your bank. Most issues can be resolved quickly and directly. Opening a fraudulent or bad-faith chargeback (for example, disputing a charge for a service you have used) may result in suspension or termination of your account and loss of access, and we reserve the right to contest such disputes.

10. Currency, taxes and how refunds are paid

Pricing, currency conversion and applicable taxes (including VAT, GST and similar) are handled by Paddle as Merchant of Record. Any refund that is issued is processed by Paddle and returned to your original payment method. Tax refunds, where available, are subject to Paddle's rules and timeframes.

11. Your statutory rights

Nothing in this Refund Policy removes or reduces your mandatory statutory consumer rights in your country of residence. If any part of this policy conflicts with rights that cannot be waived under your local law, those local rights take precedence to the extent of the conflict.

12. Changes to this policy

We may update this Refund Policy from time to time. The version that applies to your purchase is the one in force on the date of your transaction. The current version, with its effective date, is always available on our website. Material changes will be reflected by updating the effective date at the top of this policy.

13. Contact

Questions about this policy or a specific charge can be sent to hello@tungstenpeople.com. This service is operated by Kateryna Musaieva, a private entrepreneur (FOP) registered in Ukraine. This policy is governed by the laws of Ukraine, without prejudice to the mandatory consumer-law protections of your country of residence.